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Product Warranty
1 Year Warranty.
We warrant to the person who originally purchased the products listed below, that those products will be free from defects in workmanship and materials (including manufacturing defects, damage caused by human use or error, normal wear and tear) for their applicable Warranty Period, subject to these conditions. You will only pay the shipping fees ( Shipping fees are subject to change based on the destination and the quantity of products being sent. Typically, the shipping fees for deliveries within the UK amount to approximately £5.). To approve your warranty claim, the following conditions must be met: (a) you must have purchased the product from groomhere.co.uk or an authorized GROOM HERE dealer; (b) you must provide proof of your product purchase date; (c) if requested, you must return the product to GROOM HERE;
If a defect occurs under these circumstances and during the Warranty Period, we will replace, at our discretion, the defective product or part, You will only pay the shipping fees. We may not be able to replace limited edition or discontinued products. If not, we will replace these products with an equivalent model based on availability. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products replaced under this warranty may or may not incorporate these changes.
Warranty Periods.
1 YEAR WARRANTY PERIOD
- Trim pod 2.0
- Trim Pod 2.0 Women Shaver
LIFETIME WARRANTY PERIOD
Hygiene plan members are eligible for a special Lifetime Warranty, subject to the conditions below. If you are an: (a) hygiene Plan member who has (b) received a replenishment box within 15 days of submitting a warranty claim, we will honor the lifetime warranty claims on the following products:
- Trim pod 2.0
- Trim Pod 2.0 Women Shaver
Lifetime Warranty period applies to the following products purchased as part of the hygiene Plan. Products must be purchased and registered to your Hygiene Plan account. Termination of the Hygiene Plan will result in account removal from the Lifetime Warranty program, and revert back to a 1 Year Warranty Period, which will end exactly one year from the date of the original purchase of covered products.
2 MONTH WARRANTY PERIOD
- Blade Refill
Warranty Claim Process.
To initiate a warranty claim, contact our customer support team at contact@groomhere.co.uk and provide the information and documentation listed above in the description of the LIMITED WARRANTY. If your claim information is confirmed as complete and timely, we will accept your warranty claim request. If requested to return your product to GROOMHERE, we will provide a prepaid shipping label to you. Once we receive and inspect your returned product, we will send you an email to let you know that we have received your product and are processing your request. We generally will notify you of our decision regarding your warranty claim within 5 to 7 business days after receiving your product.
Warranty Disclaimer.
There are no express warranties other than the LIMITED WARRANTY provided on this page. IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL GROOMHERE BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.No GROOMHERE reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. This warranty does not apply if you purchased your product other than from our website or an authorized retailer.