Refund Policy

30 DAY MONEY BACK GUARANTEE

You have 30 days from the date received, to submit a Money Back Guarantee application. 

Applications that do not meet these criteria will not be approved for a refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the return application.

Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back and you will receive your refund on the returned items. In the unlikely event that you cannot return your items, your refund will not be approved. A partial order can be returned, however, only the items returned will be entitled to a refund. All free gifts items received must be returned for a full refund. If the free gift item is not returned with the original order, the free gift item will be deducted at full price from the refund.

Once the product is returned, you will receive the refund within a maximum of 10 days.

 

MORE DETAIL ABOUT REFUND & RETURN POLICY

Order Cancellations

Yes, we accept order cancellations prior to shipping. To cancel your unshipped order, please contact us at contact@groomhere.co.uk. Your message should include your order number, the email used to place the order, and your full name. We will then proceed with the cancellation.

Defective Products

When the product is incorrect, damaged by the carrier, or defective in another way, the customer must contact us via email. We will provide the warehouse address for the return. Once we receive the product, we will issue a full refund or resend a new one according to the customer's preference. The customer must pay for the return shipping costs, which will be refunded upon receipt of the return shipping receipt.

Returns

To return a product, the customer needs to contact us by email. The email must contain the order number, the email used to place the order, and the customer's full name.

    Return Conditions

    • The customer has 30 days to return the product from the date of receiving it.
    • We accept returns of used products.
    • We do not charge a restocking fee.
    • We refund the original shipping cost.
    • Refunds can only be issued to the method that was used to pay for the order.

    Return Process

    1. Fill out our contact form or email contact@groomhere.co.uk with your name, order number, and your request for a return or exchange, so we can confirm your eligibility for a return, and connect you with a support specialist.
    2. Place the items you would like to return back in the original packaging, with all components just as you received them.
    3. Make sure your name and order number are clearly visible within or on the return parcel so our returns warehouse can verify who the return is for. ( The customer is responsible for creating their own return label )
    4. Contact our customer service to get the return address.
    5. Email us a photo of your returned parcel’s shipment receipt or provide us with its active tracking number and we will process your refund.

    Your funds will be deposited back to your original payment method within 5-10 business days.

    If you purchased the wrong product, it doesn't fit, or you no longer want the item, you can return the product as explained above.

    In the unlikely event that you cannot return your items, your refund will not be approved. A partial order can be returned; however, only the items returned will be entitled to a refund. All free gift items received must be returned for a full refund. If the free gift item is not returned with the original order, the free gift item will be deducted at full price from the refund.